#27: Lookup Image Reverse Using

Posted on May 17, 2024 by ewand

With all the fuss about AI in recent months (the latest being OpenAI teasing some futures with GPT-4o, and potentially raining on Google’s I/O parade that followed the next day), it’d be easy to overlook that elements of artificial intelligence have been infusing the software and services we all use every day, for years. Google are even revisiting an old Microsoft brand too…

Text, handwriting and speech recognition, language translation, cognitive understanding – they’re all milestones to what people might think represents true AI, and using elements in conjunction with massive amounts of data has given us some incredibly useful capabilities.

One such is being able to do a reverse image search – the idea that if I have a thing, or a picture of it, how can I find out more about it, or where it’s being used elsewhere online? Copyright holders might want to search for unauthorised use of their materials, or we can even use the technique to tell us more about what our phone camera is looking at.

Visual Search

The Bing search engine has had a visual search feature for many years – that’s right, some people do still use it, even by choice rather than because it’s the default or due to a nag screen.

The simplest way to use Visual Search (if you’re using Edge browser and Bing is your search default) is to right-click on an image and choose the Search the web for image option, which feeds the picture into the visual search page.

This will show you other places on the web that feature the exact same image (and in different sizes, too) as well as displaying other, similar images.

If the pic you started with is a recognizable place or person, it may offer a suggestion of what/who it is, with links to further info..

If you’re not using Edge and/or Bing isn’t your default, you can use it by copying the image you want to the clipboard (or grabbing a portion with the Snipping Tool), the go to the Bing homepage and click on the Image search icon.

Just paste your image in from the clipboard (press CTRL-V, or if you’ve switched on Clipboard history, WindowsKey-V will let you choose from previous ones too) to run it through image search. You can, if need be, adjust the area being searched for, by clicking the Visual Search icon towards the bottom of the main image, then dragging the handles to crop the area you want – picking out a single person in a group photo, for example.

Google offers the same kind of functionality, too – from Chrome with Google search as the default, choose Search image with Google,

… or try search by image from the homepage…

… and paste the selected image in there.

You’ll see slightly different results from the different search engines, so it’s definitely worth trying both out. The Bing user interface is arguably nicer than Google’s but in the end, it’s the results that count.

Mobile apps

When it comes to dealing with the real world rather than online photos, smartphones clearly provide a great starting point. The main Google app has the same initial image search UI as the web site but lets you point your phone camera at something and extract text from it, identify what it is and find out more. The Bing mobile app (and Microsoft launcher on Android, if you use that) does similar things but nowhere near as effectively, judging by the results it returns.

There are many specialist mobile apps for identifying specific things, like differentiating between a plant or a weed, but it’s worth trying the Google app first.

The Bing mobile app purports to do similar things, too…

Nul points

Coming back to looking for pictures, if you don’t get any meaningful results from search engines when trying to match an image, there are specialist services like TinEye, which offer deeper reverse image search.

Take this image from a blog post many years ago, before mobile video calls were really a thing*. Searching Bing/Google for it brings nothing of note, but TinEye found various sites which took part of the image and repurposed it – various nutjobs used the image in “news” that the next gen iPhone was going to have video conferencing capabilities, neatly overlooking the fact that the main subject of the photo had a curly-wired handset to his ear…

* in fact, Orange launched the SPV M5000 smartphone – aka HTC Universal – in 2005,

and it was the first 3G “phone” which had a front-facing camera for doing video calls. It wasn’t very good.

#24: Googly Embalmer

Posted on April 26, 2024 by ewand

Late last century, when the big tech firms of the day were often led by sometimes spiky characters (McNeally, Gates, Ellison etc), one such luminary famously wrote about the two helmsmen of Microsoft’s push into corporate computing. Ray Noorda, erstwhile CEO of PC networking pioneer Novell famously referred to Bill and Steve as “the Pearly Gates and the Emballmer: one promises you heaven, the other prepares you for the grave”. Thankfully, they didn’t always take themselves too seriously (and here’s the original).

Modern day technology firms have a ruthless attitude to preparing their own products to go 6 feet under. Rapidly killing off failing projects or taking sometimes unpopular and abrupt changes in strategy are the underside of rapid innovation and shifting business models. Two of the most popular posts in the old Tip o’ the Week archive were Tip o’ the Week 350 – Killing me Softly, part I and 353 – Killing me Softly, part II, celebrating some of the old tech that has been and gone.

Apple somewhat aggressively moved the Mac from the Motorola 68000 CPU architecture to Intel X86 and then ARM (at the expense of backwards compatibility – you’re holding it wrong), though hindsight shows both shifts were smart when it came to the ensuing products. Microsoft tried to adopt ARM with Windows 8 and the Surface RT. And we all know how that worked out.

There have been several other attempts at shifting Windows from Intel to ARM architecture, and none have really taken hold – but reports have emerged of a forthcoming Surface Laptop which promises to take the fight back to the MacBook in terms of performance and battery life.

All about the Pod

The term “podcast” (a fusion of iPod and broadcast) might be 20 years old, but the last few years have seen an explosion of content as well-known faces take to putting out regular shows to be streamed, downloaded and listened-to on phones or watched on screens.

Some of the most popular podcasts are depressingly formulaic, but there are so many joyous, informative and hilarious ones that are worth seeking out. It’s no wonder that traditional media is both embracing the format at speed while presumably figuring out how to monetize it.

Google announced last year that they were deep-sixing their popular Google Podcasts mobile app (describing it as a “turndown” like they’re tucking it in for the night rather than euthanising it), in favour of the expanded YouTube Music offering. In some ways, this makes sense as popular podcasts are increasingly using YouTube to also publish video (mostly of headphone-wearing people speaking into a giant mic while looking at 45 degrees to their camera).

Why miss the opportunity to unify the podcast and video publishing process, while also finding ways to sell more adverts to the listeners?

US users had the rug pulled in April but the reprieve for international listeners has recently been announced as coming to an end, and Podcasts will retire for everyone in June 2024.

So what next? The lead contender for iOS users is probably Apple Podcasts, but for Android users or if you’re an existing Google Podcast user then you might want to try other alternatives. YouTube Music is clearly the preferred option in Google’s eyes, but there are many options – Spotify & Amazon Music both have podcasting support and might push fewer ads at paid-for subscribers.

Free podcasting apps and services abound but run the risk of suddenly disappearing or retreating behind a subscription paywall – current front runner is probably Pocket Casts.

For more fun looking at all the other product Google has binned, see Google Graveyard – Killed by Google and check out Microsoft Graveyard – Killed by Microsoft too.

#19: Where have you been?

Posted on March 22, 2024 (Updated March 21, 2024) by ewand

There are lots of topics that divide people into ‘them’ and ‘us’; politics, religion, fashion, belief in science, PC/Mac, iPhone/Android… just about everything to some extent.

One set of related considerations concern the tendency of Big Tech to track users’ every moves so they can sell advertising and other stuff. Tin-hat wearers will be playing snake on their Nokia 6310 so they don’t have social media companies snooping on them. Ordinary people may passively recognise that using any mobile and a credit card gives away so much about your movements, that they just submit, accept all cookies and don’t really care about trying to be “private”.

If providers give you – the user – enough functionality in exchange for knowing all about you, most people will happily subsume to their free services. If you’re a smartphone user who takes lots of photos and they’re uploaded to the cloud, there’s every likelihood you’ll also be adding GPS coordinates for where the picture was taken, as well as date/time and all the other usual EXIF stuff about the picture, the model of phone and more.

Upload those pics to Google Photos (or Apple Photos if you’re an iPhone user) and you can look at all the images you’ve ever taken in a given place, helping you realise both when you visited that place in the past but also giving the easy ability to compare photos over time.

Look at Google Photos in a regular web browser (having signed in with a Google Account) and by clicking Explore, you’ll see your photos grouped by the place they were taken. If you upload photos from a phone or camera which doesn’t have GPS tagging on the pics, you can add location manually.

The experience is considerably better using Google apps on a phone, though. Go to the Google Photos app and you’ll see various groupings of photos based on time or on what the has been identified as a “trip to…”, where you’ve clearly taken a cluster of photos in a specific place.

Select the Search option on the lower right, however, and as well as seeing similar place groupings to what you’d get on a PC browser, you can also look at your photos arranged on a map, under the “Your map” heading.

Initially, you’ll see a map broadly centred on your current location with splodges of colour which indicate where you’ve taken photos. If you zoom in, you’ll see more specific blobs and a gallery showing only those pictures which feature those particular locations on the map; it’s an incredibly powerful way to look back over the years at how favourite views, landmarks, people or pets might have changed.

There’s no immediate equivalent of the “Your map” functionality when viewing Photos or Maps in a full-size browser – there is a Timeline view in Maps which shows you places you’ve been (regardless of whether you took photos or not), and there is a “My Maps” feature where you can create your own map view and import all kinds of info, such as a list of location coordinates to make a custom route.

Bing Maps, despite spending years trying to be as good as Google, removed the ability to import and export GPS trails unless you’re a developer embedding a map in your site. Boo.

Anyway, back to Google and My Maps (not Your map, they’re mine):

Custom maps – and the photos associated – can be shared with others too, so if building a route map for guidance, photos of key landmarks can be easily inserted to let people know they’re going in the right direction.

685 – Browser searching

Posted on June 9, 2023 (Updated June 6, 2023) by ewand

Research from a couple of years back showed that the most-searched-for term on Bing.com was “google”. While it seems crazy that people would type the name of a search engine into the search box of another, it’s possible they were entering “google” into a box on their homepage or even in the browser address bar, and that term was sent to bing.com as a query, rather than sending the browser to google.com.

If you’re using Edge and have Bing as the default search experience – other search engines are available – then you may see the prominent search box in your new tab page, but it’s worth remembering that the address bar at the top of the browser is also a search box. You can jump to the address bar in Edge or Chrome by pressing ALT+D, which also selects the current site’s URL (if there is one) so you can edit it or just replace by typing something else.

If you start putting the name of a site into the address bar, you’ll be offered autocomplete suggestions from your favourites and your previous browsing history, so it may be very straightforward to jump to not just the website but a specific and previously accessed page within.

Entering a site name and pressing CTRL+ENTER will add the https://www. and .com bits so you don’t need to; therefore, to go to the BBC website, you could press ALT+D bbc CTRL+ENTER and you’d go there directly.

Although the address bar will ultimately use your default search engine to query a word or phrase that doesn’t appear to be a web site address, you can force it by starting to type ? in the address bar, then enter your search term after the question mark.

Some sites will allow the browser to search within them by adding the site name and then pressing TAB. Whatever text you enter after the TAB will be sent to the specific search page of that site. Not all sites support this method, but many common ones do, like Twitter, Amazon, YouTube and more.

Go to the search engine settings in Edge (or jump to the address bar and enter edge://settings/searchEngines) to see which sites are set up already. You can add your own “search engine”, which means you can direct Edge how to search within that site.

Click Add to include one of your own, using the appropriate site URL while replacing the bit where the search term is specified with %s – eg searching the OneDrive photos section for “dogs” would give a URL of https://photos.onedrive.com/search?q=dogs.

Give the Search Engine a shortcut name you want to use and then paste the modified URL and hit save. Now, in this example, typing photos | TAB | cats | ENTER would seach OneDrive for cat pictures.

If you are a Microsoft 365 user then you might be able – if it’s been enabled for your tenant – to search internal work documents and Sharepoint sites, just by typing work | TAB | etc. It’s on by default, but admins could also give you custom keywords / shortcut words too.

Finally, on the topic of Searching in the browser, it’s possible to search across all the tabs you have open; start typing something in the address bar and you’ll see the option of filtering that search to apply to Work, history, favourites or tabs.

Alternatively, press CTRL+SHIFT+A to kick the search off, type in the word of phrase you’re looking for and it will filter the list of current tabs to show only ones that match.

To quickly jump to that tab, use the up and down keys to select the one you want, and press Enter.

682 – Lens scanning

Posted on May 19, 2023 by ewand

Continual advances in the quality of smartphone cameras mean that most people don’t use a physical camera any more; unless you are really demanding when it comes to control over digital imagery, phone cameras are good enough for most people, most of the time.

Compact cameras have evolved too, providing phone-beating snaps through better sensors and lenses than could possibly fit in the body of a handheld communicator. More light hitting a larger sensor through a bigger, higher quality lens gives you a better starting position to get a decent picture, though smartphones have powerful software and – increasingly – cloud services available to help improve the photo after it’s been captured. Higher-end cameras are changing, too – even Hasselblad (famed for moon shots but also for the most famous photo of the world) is ditching the DSLR model and going mirrorless. The horror!

Marrying high-resolution imaging with powerful software in the palm of your hand does give you access to new capabilities that a generation ago would be almost unimaginable science fiction.

Check out Plant Viewer to identify which is weed and which is flower, or Google Lens to capture information from the camera or even just to try to identify whatever you’re pointing it at.

As the world has discovered with ChatGPT and Google’s Bard, responses from AI powered services are not always quite correct, even if they appear convincing.

As any fule kno, this item in question is in fact a Seiko RAF Gen 2 (not a Gen 1), even though Google successfully found one for sale, that looks identical.

Google Lens is available on iPhone and iPad too, and depending on the Camera app you use on Android, it might also be launched from there (and most Android devices will launch the Camera app if you double-tap on the power button, so it’s a quick way of getting to Camera, even if the device is locked).

Microsoft Lens is one of the best “Lens” or scanning apps in either mobile store (Fruity | Googly). Formerly “Office Lens”, at one point also available as a Windows app (but now discontinued) and since rebranded somewhat by its listing in the mobile app stores as Microsoft Lens: PDF Scanner, though it can do lots more.

The premise of Microsoft Lens is that you can point the camera at something and scan it, by taking a high-resolution photo of the thing and then using the software to manipulate, crop and adjust the image. The most obvious use case is scanning a Document; start the Lens app, lay the doc out as clearly as you can and then step through grabbing each page in turn.

The red > icon in the lower right shows how many pages have been captured so far. In earlier versions of the Lens app, you’d try to frame the page at the point of capture but now you just grab the images one-by-one (using the big white button) and do the tidying up later.

Press that red button and you’ll go to the UI where Lens tries to identify the corners of each page, and lets you tweak them by dragging the points. You could retake that individual image or delete it from the set of captures.

Press the confirm button on the lower right and you’ll jump to a review of the captured images, giving the option of rotating or adjusting each one, cropping, applying filters to brighten and sharpen them and so on. Once you’re happy that you have the best-looking images, tap on Done to save your work.

You could send all the pictures into a Word or PowerPoint doc, drop them all into OneNote or OneDrive as individual files, or combine all the “pages” into a single PDF and save to your device or to OneDrive.

There are other tools on the primary screen of the Lens app, too, if you swipe left to right. The Whiteboard feature lets you grab the contents off the wall and applies a filter to try to flatten the image and make the colours more vibrant.

There’s a Business Card scanner which will use OCR to recognize the text and will drop the image of the card and a standard .VCF contact attachment into OneNote, ready to be added to Outlook or other contact management tool.

The Actions option on the home screen gives access to a set of tools for capturing text and copying it to other applications or reading it out. There’s also a QR code and barcode scanner too.

One somewhat hidden feature of Lens could be particularly useful if you’re sitting in a presentation and want to capture the slides for your notes.

Start the Lens app, and instead of using the camera to grab the contents and then faff around trimming them, tap the small icon in the bottom left to pick images from your camera roll. This way, you could just snap the slides quickly using the normal camera app and do the assembling and tweaking inside the Lens app, later.

This photo was taken on a 4-year-old Android phone, 3 rows back from the stage at an event using the Camera app with no tweaks or adjustments. It was then opened in Lens, which automatically detected the borders of the screen and extracted just that part of the image into a single, flat picture.

That logo on the top right looks familiar…

For more info on Lens, check out the Android and iOS support pages. Oh, and it’s completely free.

668 – Ay Eye Ay Eye, Oh

Posted on February 10, 2023 by ewand

Not Aye-Aye, Ally-Ally, nor Why-Eye, but Ay-Eye, as in A.I. And not the cheesy Spielberg flick. The tech news has been all about artificial intelligence recently, whether it’s ChatGPT writing essays or giving witty responses, to Microsoft committing another chunk of change to its developer, OpenAI.

Original backers of OpenAI include Tony Stark (who has since resigned from the board in order to discombobulate the world in other ways) and AWS, though Amazon has warned employees not to accidentally leak company secrets to ChatGPT and its CTO has been less than enthused.

ChatGPT is just one application – a conversational chatbot – using the underlying language technology that is GPT-3, developed by the OpenAI organization and first released over 2 years ago. It parses language and using previously analyzed data sets, gives plausible-sounding responses.

Further evolutions could be tuned for particular tasks, like generating code – as already available in PowerApps (using GPT-3 to help build formulae) or GitHub CodePilot (which uses other OpenAI technology that extends GPT-3). Maybe other variants could be used for interviews or auto-generating clickbait news articles and blog posts.

Another use for GPT-n has been unveiled in the New Bing – an old dog has maybe learned some new tricks?

You’ll need to join the waitlist initially but this could ultimately be a transformational search technology. Google responded quickly by announcing Bard, though Googling “Google Bard” will tell you how one simple mistake hit the share price. No technology leader lasts forever, unless things coalesce to there being only one.

Other AI models are available, such as OpenAI alternative, Cohere, and there are plenty of sites out there touting AI based services (even if they’re repainting an existing thing to have .ai at the end of it). For some mind-blowing inspiration including AI-generated, royalty-free music or stock photos, see this list.

638 – Tracking and Mapping

Posted on July 8, 2022 by ewand

Looking back over the smartphone era of the last 15 or so years, one of the most transformative technologies is the confluence of mapping and geo-location, providing route guidance, finding things and even people. How did we manage to make our way around cities before maps in the palm of our hands? Just exit a tube or subway station anywhere in the world, and observe the herds of people spinning around looking at their phone trying to get a GPS fix.

Although Microsoft ceded the mobile phone space around 5 years ago, effectively leaving Android and iOS as the only options, the Bing Maps service still survives, even if fewer websites and mobile apps make use of it today. Windows 11 comes with a built-in Maps app which offers some decent functionality (and offline use), but lacks some of the features of Bing Maps in a browser, like the Ordnance Survey view showing public footpaths and other attractions in the UK (if you have the country setting to United Kingdom, that is).

Given the lack of “Bing Maps mobile” – and the commensurate lack of usage – the data that sits alongside may be less accurate, too; look at the reviews on the Windows Maps app in the store, and the main complaints are from people who don’t want it at all or comments about the map and PoI data being stale.

Some neat features in Bing Maps make it stand out from others – the Bird’s Eye view is cool, though not always as fresh or widely available as it used to be.

The team still updates imagery for the web view, provides data to the awesome 3D Cities feature in Windows Maps and contributes to the amazing scenery in Flight Simulator (even if some modders are switching Flight Sim to using Google Maps instead).

Bing Maps in a browser does sometimes offer a City Flyover option, which is akin to the Flight Sim view.

Bing’s Streetside can be sparse compared to Google’s Street View, even though the Google Maps car is sometimes thwarted with a “None Shall Pass” situation. Search the web and there are many – some NSFW – weird attractions found on Street View.

Some odd things can be found on Streetside too.

Apple used Google Maps data for its own maps app on the iPhone at first, but replaced with its own service which was at first poorly received. 10 years later, Apple Maps – available, of course, only to fruity device users – does a much better job and purports to be less cavalier with the user’s data than the advertising company. Despite a much larger number of users flocking to the universally available Google Maps, Apple Maps provides a good service for iOS users, and is there by default.

If you choose to surrender the use of your personal data to the advertising industry, Google Maps does offer some very useful capabilities in recording where you’ve been; it will remind you where you parked your car and let you see if you’ve visited a particular place before, and when.

If your family and friends consent, you can also share your whereabouts in real time, showing a pin in the map where they are, and when the location was last recorded.

This could be handy for checking if your kids are where they’re supposed to be, for friends arranging to meet or just knowing when to expect someone to come home. You can enable sharing of your location to each specified contact for a limited time or until it’s turned off, and it will also let you see their name, picture and other info including (!) battery level of their phone.

Sign into Google Maps on your computer, and you’ll be able to keep track of people a little more easily, too (as well as manage your own location sharing), and review your own timeline of where you’ve been. It’s usually somewhat fascinating and sometimes a little creepy.

Fortunately, you can choose to edit or remove certain items of data, export it to other formats or disable the collection of it altogether.

You give up some control of personal data, and you get some benefit from it.

As some say, them’s the breaks.

521 – Earth mapping

Posted on March 20, 2020 (Updated March 20, 2020) by ewand

The last couple of decades have seen a revolution in user apps which offer location awareness and guidance. Automotive sat-navs were available some years ago, dating back to Honda’s electro Gyro-cator (now that’s a name) in 1986. CD and HDD based satnavs in cars became available over the years since, but typically were many thousands of dollars/pounds/etc as an option.

Google Earth was first launched in 2001 as a desktop app, and Google Maps followed in the browser, a few years later. Microsoft launched “Virtual Earth” shortly after that, though it was initially more like “Virtual North America” as its global coverage was very lacking. Over time, Bing Maps launched a bunch of innovative services, like Birds Eye, which used licensed 3^rd party images from spotter planes to stitch together a “45 degree” view rather than the typical straight-overhead aerial view.

The source data for Birds Eye is a little out of date in some areas – though is still being updated in, er, North America (eg. see here and here), and maybe in other areas over time too. Point Birds Eye at Microsoft’s UK campus, and it shows Building 5 under construction, so the images are at least 8 years old, though since they no dates other than “© 2020”, there’s no obvious way to tell.

Google’s Street View shows the dates of images if there are multiple – click the down arrow next to “Street View” in the top left to view the history.

Meanwhile, as well as rowing back some of the nagging to get Edge browser users to move to Chrome, Google released Google Earth in the browser – it’s maybe not quite so smooth as the desktop app, but it’s quick to use – https://earth.google.com/web/ … see Microsoft UK’s TVP campus, here.

The Washington Post reports that Google changes the view of maps depending on the country the user is in, removing disputed borders and the likes – so it’s a complicated world. According to that same article, Bing Maps is a very minor player in map usage, with Apple Maps (after an inauspicious start) has grown to be the second-most-used mapping platform, due to mobile usage, either on the Maps app directly or via other 3^rd party apps which use location-awareness from the mobile device.

Bing Maps is used in many online services and other apps, however – like Microsoft’s forthcoming reboot of Flight Simulator, which supposedly features every airport in the world and uses data from Bing Maps, real-time weather reports and rendering in Azure, to provide a realistic flying view. There are some amazing videos on the Flight Simulator channel.

Tip o’ the Week 430 – developers, developers, developers

Posted on May 11, 2018 by ewand

This week has seen the Microsoft developer conference, called //build/ in its current guise, take place in “Cloud City”, Seattle (not so-called because it rains all the time – in fact, it rains less than in Miami. Yeah, right). Every major tech company has a developer conference, usually a sold-out nerdfest where the (mostly) faithful gather to hear what’s coming down the line, so they know what to go and build themselves.

Apple has its WWDC in California every year (for a long time, in San Francisco), and at its peak was a quasi-religious experience for the faithful. Other similar keynotes sometimes caused deep soul searching and gnashing of teeth.

The Microsoft one used to be the PDC, until the upcoming launch of Windows 8 meant it was time to try to win the hearts & minds of app developers, so //build/ became rooted in California in the hope that the groovy kids would build their apps on Windows and Windows Phone. Now that ship has largely sailed, it’s gone back up to the Pacific North West, with the focus more on other areas.

Moving on from the device-and-app-centric view that prevailed a few years back (whilst announcing a new way of bridging the user experience between multiple platforms of devices), Build has embraced the cloud & intelligent edge vision which cleverly repositions a lot of enabling technologies behind services like Cortana (speech recognition, cognitive/natural language understanding etc) and vision-based products such as Kinect, HoloLens and the mixed reality investments in Windows. AI took centre stage; for a summary of the main event, see here.

The cloud platform in Azure can take data from devices on the edge and process it on their behalf, or using smarter devices, do some of the processing locally, perhaps using machine learning models that have been trained in the cloud but executed at the edge.

With Azure Sphere, there’s a way for developers to build secure and highly functional ways to process data on-board and communicate with devices, so they can concentrate more on what their apps do, and on the data, less on managing the “things” which generate it.

For all of the breakouts at Build and the keynotes on-demand, see here.

Back in the non-cloud city, Google has adopted a similar developer ra-ra method, with its Google I/O conference also taking place in and around San Francisco, also (like WWDC and Build) formerly at Moscone. It happened this past week, too.

Like everyone else, some major announcements and some knock-em dead demos are reserved for the attendees to get buzzed on, generating plenty of external coverage and crafting an image around how innovative and forward thinking the company is.

Google Duplex, shown this week to gasps from the crowd, looks like a great way of avoiding dealing with ordinary people any more, a point picked up by one writer who called it “selfish”.

Does a reliance on barking orders at robot assistants and the increasing sophistication of AI in bots and so on, mean the beginning of the end for politeness and to the service industry? A topic for further consideration, surely.